Cornwall Batteries Return Policy
Cornwall Batteries will try to do whatever we can to successfully resolve any problems you may have with your order. We exercise goodwill wherever possible and genuinely want each of our customers to be 100% happy. In the unlikely event that you need to return goods to us, please refer to the following procedures which are different for each reason.
Unwanted Goods
Should you wish to return an unwanted order following delivery you may do so by informing us within 10 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the Goods and return the Goods to us unopened, unused and in their original packaging, where possible. A refund will be given within 28 days minus any carriage cost incurred by ourselves.
Please confirm your intent to return the Order by calling the Customer Services on 0800 9998211 within 10 working days of receipt; we will confirm to you a returns address and reference for your package.
The cost of returning the Goods once delivered is at your own cost and risk;
We are not responsible for any loss or damage to any returned Goods in transit and as such, we recommend that you return the Goods through a recorded delivery service.
When returning goods please carefully package the Goods together with your returns reference.
If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.
Where we have agreed to the return of goods, these goods must be returned within 30 days of the notice of intent.
In the unlikely event that the Goods do not conform to these Terms, please let us know as soon as possible by contacting Customer Services on 0800 9998211.
Faulty & Damaged Goods (Warranty)
If you have fully charged your battery and believe you battery is faulty there are 2 options on how to process your warranty claim:
Option 1 - Having the battery tested yourself
Take the battery to a local garage for a battery test. Make sure the battery is fully charged and over 12.6 volts when the test is performed. Ensure that the voltage is shown on the test report.
Send the test report via fax, email or post with a copy of your invoice or order number (Invoice will be emailed to you). Make sure your address and phone number are included.
When we have received the test report and the invoice we will call you to arrange a new product to be sent to you and collection of the faulty item.
CORNWALL BATTERIES DO NOT REFUND THE COST OF ANY TEST REPORTS RECEIVED.
Option 2 - Returning the battery for Test
Call us with your invoice / order number, we will then take a deposit of £30.00 and collect your battery for testing.
If the battery is faulty we will send you a new battery and credit your £30.00 deposit. If your battery is not faulty we will send the battery back to you with the print out from the tester. Your £30.00 deposit will not be refunded. The battery will be sent back fully charged and ready to use.
Under the warranty no refunds will be issued.
If you exercise your right to return your order, any refunds due will be refunded within 30 days.
Your rights
Your statutory rights are not limited by our returns policy in any way.
Returns Address
Cornwall Batteries
349 – 354 Faraday Mill Trade Park
Princerock
Plymouth
PL4 0SF